Return Policy

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At dhorxellzar, we strive to ensure your satisfaction with our personal shopping and delivery services. This Return Policy outlines the terms and conditions for returns and refunds.

Return Timeframe

You have 7 days from the date of delivery to initiate a return request. The return request must be submitted within this timeframe to be eligible for a refund or exchange.

Once your return request is approved, you will have an additional 14 days to ship the item back to us. Items received after this period may not be eligible for return.

Return Conditions

Items may be returned under the following conditions:

  • Items must be returned within the specified timeframe
  • Items must be in original, unused condition with all tags attached
  • Items must be in original packaging when applicable
  • Proof of purchase must be provided
  • Items must not show signs of wear, damage, or use
  • All accessories and components must be included

Return Shipping Costs

Return shipping costs are generally the responsibility of the customer, except in the following cases:

  • If you received an incorrect item, we will cover the return shipping costs
  • If you received a damaged or defective item, we will cover the return shipping costs
  • If the return is due to our error, we will cover all return shipping costs

For all other returns, you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received safely.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Perishable goods and food items
  • Personalized, custom-made, or monogrammed items
  • Items that have been used, worn, or damaged after delivery
  • Items purchased from stores with no-return policies
  • Intimate apparel and hygiene products
  • Items without original packaging or tags
  • Gift cards and vouchers
  • Items returned after the specified return timeframe

Return Process

To initiate a return, please follow these steps:

  1. Contact Us

    Contact us within 7 days of delivery to request a return. Provide your order details, including order number, item description, and reason for return.

  2. Return Authorization

    We will review your request and provide return authorization if eligible. You will receive a return authorization number and detailed instructions for returning the item.

  3. Package and Ship

    Package the item securely in its original packaging (if available) and include all accessories and documentation. Ship the item to the address provided in your return instructions using a trackable shipping method.

  4. Inspection and Processing

    Once we receive and inspect the returned item, we will verify that it meets our return conditions. If approved, we will process your refund within 5-7 business days.

General Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations. Your rights as a consumer may vary depending on your location and local laws.

In accordance with consumer protection regulations:

  • You have the right to return items that do not meet the description or are defective
  • You have the right to cancel orders within the specified timeframe
  • You have the right to receive a full refund for eligible returns
  • We are committed to processing returns and refunds in a timely manner

If you believe your consumer rights have been violated, please contact us immediately, and we will work to resolve the issue promptly.

Order Cancellation Policy

You may cancel your order under the following conditions:

  • Orders can be cancelled within 2 hours of placement without penalty
  • Orders that have already been processed or shipped cannot be cancelled but may be eligible for return
  • Cancellation requests must be submitted in writing via email or phone
  • Once an order is cancelled, any payment will be refunded to the original payment method

If you need to cancel an order, please contact us as soon as possible with your order number and cancellation request.

Refund Procedure

Refunds will be processed according to the following procedure:

  • Refunds will be issued to the original payment method used for the purchase
  • Processing time: 5-7 business days after we receive and approve the returned item
  • Service fees are non-refundable unless the return is due to our error
  • Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged
  • You will receive an email confirmation once the refund has been processed

Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider's processing time.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or item, please return the original item and place a new order. We will process the return refund and new order separately.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.

Contact Us

For questions about returns or to initiate a return, please contact us:

Dhorxellzar
127 N Plaza, Taos, NM 87571, United States
Phone: +1 (575) 758-7709
Email: officeY3mxs9K1m